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All posts in Business

How to Make a Flowchart in PowerPoint With Templates

Flowcharts are visualizations that help you see the parts of a sequence or process. They illustrate the way that individual parts “flow” together to create a finished product. Instead of a technical document or detailed description, a flowchart summarizes a process visually. You can easily see steps or parts of a . . . Read more

Which Metric Should You Use to Measure Customer Satisfaction?

In UX design, metrics are used to measure how something is performing, and the “Net Promoter Score” (NPS)  is recognised as being the gold standard of measuring satisfaction. Satisfaction may be a fairly good indicator for success when assessing your customers, however, there is often little or no connection between satisfaction . . . Read more