It’s common for email users to accidentally delete their email messages,
and Microsoft Outlook is no different. If you’ve accidentally deleted an email
message from Outlook, don’t panic. In many cases, you can get the deleted email
Another common problem that email users have is not considering their
email’s auto-archive feature. The AutoArchive feature in Outlook automatically
sends old messages to the Archive folder, which can make it seem like those
messages have disappeared to the unsuspecting user. Fortunately, it’s not too
difficult to retrieve archived emails in Outlook.
In this tutorial, we’ll explore both problems in more depth. First,
we’ll review how to find lost emails in Outlook. Then, we’ll discuss how to
recover deleted emails from Outlook (including a discussion of the Recover
Deleted Items tool). Next, we’ll explore Outlook’s Auto Archive option so that
you can define Archive settings that are right for you. This will keep your
emails from being archived unexpectedly or too often. Finally, we’ll review how to retrieve
archived emails in Outlook.
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1. How to Find Lost Emails in MS Outlook
If one of your emails is missing, here’s where to check first:
- Archive folder
- Deleted Items folder
- Junk email (or Spam) folder
You can find these folders in the Navigation
Pane on the left of your MS Outlook inbox:
To learn more about each of these folders as well as other procedures
related to retrieving lost messages, review this tutorial:
The tutorial also has information about how to use the MS Outlook search
tool to find lost emails in Outlook.
2. How to Retrieve Deleted Emails From Outlook
If you find the lost emails in one of the folders above, you’ll want to
retrieve them. There are basically two ways to retrieve email from the Deleted Items or Junk Email folder:
1. Drag and Drop Messages
You can use drag-and-drop functionality to retrieve deleted emails from
Outlook. Both the Deleted Items
folder and the Junk Email folder
allow you to drag and drop messages between folders. To move a message from one
of those folders use the following three steps:
- Open the folder containing the message.
- Select the message you want to move (on the right).
- Drag the selected message to the folder (in the Navigation Pane) where you want to put it.
In the illustration below I’m moving the “Photos
for Regional Design” message from the Deleted
Items folder to the From My New Boss
2. Use the Move Tool
also has a Move tool that you can
use to move messages between folders. You can find the ribbon on the Home tab, as in the illustration below:
can also access the Move tool by selecting the message you want to move and
right-clicking on it. A drop-down menu appears with the Move option on it:
To move the selected email to the correct folder, choose the folder from
the available folders on the drop-down menu.
3. What Is the Recover Deleted Items From Server
Tool & When Can You Use It?
An email message is considered “permanently” deleted if you delete it
from the Deleted Items folder.
However, in some cases you may be able to retrieve those “permanently” deleted
If you’re using a work or school MS Outlook email address (or any other
large organization), your email may be backed up onto a Microsoft Exchange email
server. Depending on how your administrator has your system set up, your
“permanently” deleted items are stored on the email server for a defined period.
This means that you may be able to use the Recover
Deleted Items From Server tool to retrieve email Outlook messages even
after they’ve been “permanently” deleted.
To use the Recover
Deleted Items From Server tool, click on the icon in the Ribbon (it looks like a recycle bin).
The Recover Deleted Items popup
displays showing all the deleted messages stored on the server. Click on the
messages you want to restore. The click the Restore Selected Items toggle and click the OK button. The messages will be restored to the folder they were
As I mentioned above, this option is only available to those users whose
email is backed up on onto a server. However, a very similar feature is
available on Microsoft Outlook.com, Microsoft’s web-based version of Outlook. Here’s how to recover permanently deleted email in Outlook.com:
In the Outlook.com illustration below you can see that the Deleted Items folder is empty:
Notice the gray bar below the name of the folder labeled Recover deleted items. To recover
“permanently” deleted items, click on the gray bar. A popup window appears
showing deleted messages:
To restore a permanently deleted message from Outlook.com, click to the
left of the message you want to restore. A checkbox appears (make sure that it’s checked). Click the Recover
option at the top left of the popup window. Confirm that you want to restore
the message. The message is restored.
Note: This feature isn’t reflected on the desktop version of MS Outlook for Home Users.
4. Why Email Gets Archived (& How to Retrieve
If your missing email is the Archive
folder you can drag-and-drop it from there to the folder where you want it to
be. Use the same drag-and-drop technique I described above for the Deleted Items folder.
You can also retrieve an archived message using the Move tool to move an archived message into another folder.
Finally, you may be able to retrieve Outlook email messages stored on your
computer in PST format.
You can avoid the need to constantly be retrieving emails that were
accidentally archived by understanding and adjusting the Outlook AutoArchive option, so I’m going to
discuss the settings now.
to Access Outlook AutoArchive Settings
The MS Outlook AutoArchive
option determines how often email is automatically moved to your archive
location and also which email items are moved. If you’re unaware of this
function or aren’t sure what the settings are it can seem like messages are
randomly disappearing from your email inbox and folders.
Fortunately, you can access the Outlook AutoArchive tool and change the
settings. Here’s what to do:
your open email inbox, click the File
tab. The Account Information screen
the menu on the left, click Options.
The Outlook Options screen appears:
From the choices on the left, select the Advanced option to see the Advanced
You can use this dialog box to change your AutoArchive settings. You can also turn the AutoArchive feature off
from this dialog box.
to Change Outlook AutoArchive Settings
Understanding how to control your AutoArchive
settings is the key to understanding how the AutoArchive function works in Outlook. If you know how the AutoArchive tool is set up and how
often it’ll run, you’re less likely to be surprised when messages are
automatically archived. Archived messages are stored as PST files on your
computer or your mail server.
To turn an AutoArchive
setting on, check in the box to the left of it. To turn the setting off, make
sure that the box is unchecked.
As you can see, the AutoArchive
dialog box gives you a lot of different choices. Let’s take a closer look at
how to change some of the main settings:
Set the frequency of how
often AutoArchive runs. The Run AutoArchive every x days
option appears at the top of the dialog box. Make sure the option is selected
(checked). Then, use the up and down arrows on the right to modify how often
your system will automatically archive your email messages. Choose from
archiving daily to archiving once every 60 days. Generally speaking, the more
messages you get the more often you should archive them.
Automatically archive or
delete expired messages. The Delete expired items (email
folders only) option archives or deletes older messages. By default,
Outlook considers messages that have been in your email software for longer
than a certain period of time to be expired. For example, inbox messages and
drafts are considered expired after six months. Sent and deleted items are
considered expired after only two months. If this option is turned on, those older messages will be automatically
archived as part of the AutoArchive
Choose a folder where
archived items are stored. The Move old items to option
lets you choose the folder where the archive tool places your archived
items. This is especially important to know if you ever need to access or
restore an archived message.
Instead of archiving old
items, delete them. You can choose to have the AutoArchive tool automatically delete older
messages instead of storing them using the Permanently
delete old items option. If you make this choice, you won’t be able to
restore the files after the archive process runs because there will be no
backup copies to restore.
Once you’ve made your selections, click the OK button in the dialog box to save
your changes. Then, click the OK
button on the Outlook Options
screen. You’ve just changed your AutoArchive settings!
More Helpful Email Tips and Strategies
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You’ve just learned how to retrieve archived
emails in Outlook and how to recover deleted emails. You’ve also learned how
to use the Recover Deleted Items tool and the set up the Auto Archive feature
in Outlook. Knowing more about how your Outlook email systems works helps you
control which email messages are archived (or deleted) and when they’re